We will endeavour to complete delivery of goods supplied in the UK within 7 working days from acceptance of your order subject to stock availability and seasonal peaks. Personalised items may take up to 28 days although every effort will be made for quicker delivery. For personalised goods, if the product has been produced but not delivered no cancellation is available. If for any reason the goods are not available from stock the Buyer will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither The Fire Trees nor The Fire Trees’s Delivery Company can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. The Seller will try to meet any agreed delivery times, however the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer, or of any third party, arising from any failure to meet any estimated delivery date.
Where you’ve requested delivery to an EU to international address, the price paid for the product and the delivery service will include UK VAT. Please help us and our delivery company by taking extra care with your address details.You’ll be responsible for the payment of any local import duties on receipt of your parcel. Additional delivery charges to those quoted will apply. Please contact us for details
Delivery of the Goods shall be made to the Buyer’s delivery address specified in the order and the Buyer shall make any arrangements necessary to accept delivery.
All deliveries are made via Royal Mail or other reputable delivery services. Prices for delivery of each item are quoted on or before checkout.
Split Shipment of Goods
When ordering more than one item, please note that if an item is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together. If the Next Day or Saturday options are selected the delivery will take place on this service once the items become available. If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Items not received
If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
Items damaged in transit
Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse, accidents do happen. If this does happen please contact us within eight working days and if possible please email pictures of the damaged item(s) to email@example.com and we will resolve the problem as quickly as possible for you.
Please check all goods on receipt as any damaged or faulty goods need to be reported within eight working days.
Once an item has been signed for it is accepted that the order has been received in a good condition, especially with items of furniture. Please check large items carefully before signing for the parcel.
Delivery charges are detailed individually with each product, either before or at checkout.
Delivery is made by either The Royal Mail or a reputable courier service.
Stated Standard Delivery charges are by Second Class Royal Mail/Parcel Service or equivalent via courier.