Terms & Conditions

PayPalThe Fire Trees.

Definitions The Buyers is defined as the individual or organisation that buys or agrees to buy the Goods from the Seller. The Contract is between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.The Goods are the articles that the Buyer agrees to purchase from the Seller as set out on the order. The Seller is The Fire Trees, registered address, 21 The Quay, Exeter EX2 4AP. The Website is www.thefiretrees.com

Terms and Conditions The terms and conditions set out in this document.

Ordering and Delivery

When you place an order with The Fire Trees it will be deemed that you have read, understood and agreed to these terms and conditions.

You may cancel your order in accordance with your rights under the distance selling regulations, however this does not apply to goods made to your specification or personalised in any way.

We will endeavour to ensure that information and photographs relating to each product are as accurate as possible. As most of our items are made by hand there maybe some variation in colours, shapes and sizes.

We will endeavour to complete delivery of goods supplied in the UK within 7 working days from acceptance of your order subject to stock availability and seasonal peaks. Personalised items may take up to 28 days although every effort will be made for quicker delivery. For personalised goods, if the product has been produced but not delivered no cancellation is available. If for any reason the goods are not available from stock the Buyer will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund. All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither The Fire Trees nor The Fire Trees’s Delivery Company can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. The Seller will try to meet any agreed delivery times, however the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer, or of any third party, arising from any failure to meet any estimated delivery date.

Where you’ve requested delivery to an EU to international address, the price paid for the product and the delivery service will include UK VAT. Please help us and our delivery company by taking extra care with your address details.You’ll be responsible for the payment of any local import duties on receipt of your parcel. Additional delivery charges to those quoted will apply. Please contact us for details

Delivery of the Goods shall be made to the Buyer’s delivery address specified in the order and the Buyer shall make any arrangements necessary to accept delivery.

Price and Payment

The price of the Goods shall be that stipulated on the website. The price is inclusive of VAT. The price excludes delivery charges. Delivery charges are notified at checkout.

Payment for all goods, including VAT and delivery charges, must be made in advance by credit or debit card or BACS bank transfer at the time of ordering. We accept payment via PayPal, Visa, Visa Debit and MasterCard etc. Payment for products and delivery services is to be made in pounds sterling (£).

Rights of Seller

The Seller reserves the right to periodically update prices on the Website.

The Seller reserves the right to withdraw any goods from the Website at any time.

Damages and Returns

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by phone within 3 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to replacement goods or full refund (including delivery costs) plus any return postal charges if the Goods are in fact deemed defective.

Unwanted goods must be returned by the Buyer at the Buyer’s expense within 7 days from delivery in original condition and should be adequately packaged and insured for the return journey as we cannot refund items broken or lost during return transit. The Buyer will receive a refund of all monies paid for the goods (excluding delivery charges). NO refund is available for personalised goods.

Changes in Terms and Conditions – The Fire Trees reserves the right to modify these Terms and Conditions at any time. Such modifications will have immediate effect upon posting the information on the Website (but may also take effect upon notification of such variation to you by email).

You are bound by any such revisions and should periodically visit the Website to review this agreement. You should read these Terms and Conditions each time you place an order.

Your continued use of the Website shall be deemed your conclusive acceptance of these Terms and Conditions and if applicable any modifications.

Privacy – You acknowledge and agree to be bound by the terms of The Fire Trees privacy policy, which is posted on the Website under “Privacy Policy”.

Governing law – This contract shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction.

Limitation of Liability

The Buyers use of this website and any information it contains is entirely at the Buyers risk for which the Seller shall not be liable. It shall be the Buyers responsibility to ensure that any products, services or information available through this website meets the Buyers specific requirements.

Copyright & Trade Mark

All goods featuring the The Fire Trees logo are the copyright of The Fire Trees. All rights reserved.The content of the pages of the website, including pictures, logos, photographs, copy and other materials, are the copyright The Fire Trees and cannot be duplicated. All rights reserved.The modification, copying, circulation of the www.thefiretrees.com website is prohibited with the exception of printing and downloading extracts for personal and non commercial use and copying the content of the website to individual third parties for their personal use but only with acknowledgement to the website as the source of the material.


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